Refund & Cancellation Policy

Last updated: July 2026

FF Marketplace facilitates the trading of digital gaming accounts (Free Fire). All transactions are admin-supervised. Please read this policy carefully before making any purchase.

1. Nature of Transactions

All transactions on FF Marketplace involve the transfer of digital goods (Free Fire game accounts). These are intangible digital products and are subject to the cancellation and refund conditions described below.

2. Cancellation Before Deal Finalization

A buyer may request cancellation of a transaction before the admin marks the deal as "Finalized".
Cancellation requests must be made through the admin chat on the platform.
If the cancellation is approved by admin, a full refund will be initiated.
Refunds will be processed to the original payment method within 5–7 business days.

3. No Refund After Transfer Completion

Once a deal is marked as "Sold" (after the 15-day transfer window), no refund will be issued.
If the buyer has received and confirmed the account credentials, the transaction is considered complete and non-refundable.

4. Dispute Resolution

If the seller fails to transfer the account within the 15-day window after finalization, the buyer is eligible for a full refund.
If the account details provided by the seller are materially different from the listing description, the buyer may raise a dispute within 48 hours of deal finalization.
All disputes must be raised through the admin chat. The admin's decision is final.

5. Seller Cancellations

Sellers may request to delist their account before a deal is finalized.
Once a deal is finalized, sellers cannot cancel without admin approval.
Sellers who repeatedly cancel finalized deals may be suspended.

6. Payment Processing Fees

Payment gateway processing fees (if any) charged by third-party providers (PhonePe, etc.) are non-refundable in the event of a cancellation, unless otherwise specified by the payment provider.

7. How to Request a Refund

To request a refund or cancellation, contact us through the Chat with Admin page or email us at support@ffmarketplace.in with your transaction details.